TERMS & CONDITIONS

We offer free shipping on all orders above 150 euro for all countries except some African countries (South Africa included), Japan, China, Australia & New Zealand etc.

SHIPPING

For  worldwide deliveries, Dressarteparis primarily uses EMS (Express Mail Service) offered by over 140 postal services worldwide, including the United States Postal Service, Parcelforce Worldwide (UK), Chronopost (France), Australia Post, Canada Post, Singapore Post Limited, and Hongkong Post,  and DHL courier service for order that are not eligible for shipping via EMS.

  • Tracking numbers are provided for all shipments.
  • Depending on your order destination, we may also select from other courier to provide the most suitable delivery service for your specific order.

ORDER CONFIRMATION

Once you have completed the checkout process you will see a message on screen acknowledging your order and providing you with an order number. Please note that you will not be charged at this time, but funds may be held in your bank account.
You will then receive an email confirming the success of your order to the email address you provided. Following this you will receive confirmation that your order has been dispatched, at this point payment will be processed. You will get a confirmation email. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email.

ACCEPTED PAYMENT  METHODS

– Credit card (visa, mastercard, maestro, maestro UK and american express)
– Paypal
– Bank transfer

ORDERS TRACKING

Once your order has been dispatched, we will send you a confirmation email including a tracking number. If you have any problems with order tracking please contact us at contact@dressarteparis.com.

RETURN INSTRUCTIONS

If you wish to return an item purchased, please contact our customer care team within 3 days upon receiving an item on email as below:

  1. Email: contact@dressarteparis.com.
  2. Please provide the following information so we can assist you as quickly as possible:
  • Your name
  • Date your order was placed
  • Your Sales Order Reference Number
  • Your tracking number
  • Brief description of the problem you are experiencing

RETURN POLICY

The return of the products is subject to the following conditions :

  • If you wish to return any items, please contact our customer care team at contact@dressarteparis.com within 3 days upon receiving an item. Items must be returned within 7 days after the goods received with the original receipt or other proof of purchase.  We will start the process automatically as soon as we receive the information.
  • Returned items must be in their original packaging. Incomplete returns may be refused or disregarded. It will be processed when returned products are received and confirmed to be in original condition by DRESSARTE. All items must be in unused condition. DRESSARTE reserves the right to reject return requests if the returned items are in unacceptable condition.
  • The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
  • If you request a refund, the purchase price (excluding shipping charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions above. You are responsible for any costs associated with returning the item to us including any currency conversion costs.
  • We reimburse returns* on all orders when the Free shipping option was applied.*To be reimbursed
    1. Follow the Return Policy described above.
    2. When returning the product, make sure that you keep a post receipt which copy you will need to provide us by email to get reimbursed.
    3. Reimbursement is done in a form of coupon that you can spend on our website. The coupon is equal to the amount you spent on returning the product according to the receipt but it can’t exceed 20 euro.
    4. If the terms of the Return Policy are met, you will be reimbursed within 3 working days.

CANCELLATIONS  OR ADD ITEMS

If you have placed an order and decided that you would like to cancel the order or would like to add more items, we will accept your cancellation up to 24 hours from when the order was placed, and request to add items will be acceptable before 1 day of shipping.