You can find the answers to different questions related to shipping, return and refund below.
In case you don’t find the information you’re looking for,
please send us a message firstname.lastname@example.org or whatsapp us and we will be happy to talk to you!
What are your shipping options?
We have partnered with DHL to ensure you receive your order asap. You can also choose EMS delivery if you don’t mind waiting for a little bit longer. Tracking numbers are provided for all shipments.
Our clothes are custom-made, so please allow 10-15 days to get the items dispatched. In case of urgent orders, please contact us email@example.com
Once your order has been dispatched, we will send you a confirmation email including a tracking number. If you have any questions related to tracking number please contact us at firstname.lastname@example.org
What about customs and taxes?
Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. All transactions are done in the customer’s local currency.
For your first order we offer you a reimbursement of duties as Dressarte store credit that is valid for 1 year. Please email us for further information: email@example.com
Can I return the clothes ordered?
It’s well known that one of the common reasons for returning the clothes ordered online is the wrong size. We eliminate this risk by producing clothes according to your body measurements.
In the unlikely event that you are not satisfied with the clothes, you can arrange a return for refund.
Please follow simple steps to return the items :
- Contact us at firstname.lastname@example.org within 5 days upon receiving an item, indicating your name, your order number, brief description of the problem you are experiencing.
- Items must be sent to us within 15 days after this notification.
Returned items must be in their original packaging. Incomplete returns may be refused or disregarded. All items must be in unused condition. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached. Dressarte reserves the right to reject return requests if the returned items are in unacceptable condition.
Can I return the clothes that were made according to my body measurements?
No worries! The rule mentioned above is applicable to the clothes of custom size (your body measurements) and of standard size.
Clothes of standard design and size can be refunded for 100% refund of a sales price.
Clothes of custom design and size can be refunded for 100% refund of a sales price:
-50% of the price is refunded in original method of payment
– 50% of the price is refunded as a credit store to use on our website during 1 year.
Custom-made wedding gows can be refunded for 100% refund of a sales price minus 25% of design deposit.
Costs related to taxes, import duties, shipping and returns can not be reimbursed.
– Credit card (visa, mastercard, maestro, maestro UK and american express)
Can I cancel or change an order after I’ve placed it?
If you have placed an order and decided that you would like to cancel it or would like to add more items, we will accept your cancellation up to 24 hours from when the order was placed.