– Credit card (visa, mastercard, maestro, maestro UK and american express)
We’re proud to say that 98,9 % of our clients are satisfied with their one-of-a-kind items and the alteration rate is close to zero.
How do we do it?
One of the common reasons for returning items ordered online is the wrong size. We eliminate this risk by producing items according to your body measurements and visualising them in 3D.
To make sure you’re satisfied with the fit, you can order a toile (a sample of the item) to test the patterns for fit (150£ fee will be applied).
As all Dressarte items are made especially for you to your body measurements, we are unable to offer returns unless in the event of a genuine manufacturing fault.
We ask that you ensure the measurements you provide are correct, and we do not take responsibility for any adjustments or alterations needed (luckily the chance that you’ll need any alterations is very low).
We highly recommend you try your item on as soon as you receive it. In the unlikely event you have concerns regarding the fit, you must contact us [email protected] within 7 days of receiving your order. You will need to provide images for our production team.
As your item is made to your body measurements and the intended design, the chance that you’ll need any alterations is very low. In the unlikely event if you are not satisfied with the item, please contact us [email protected] within 7 days of receiving your item and we will assess your requirements.
If your measurements change from what was confirmed after you provided us with your measurements, you will be liable for any alteration fees incurred. You may wish to alter your gown to achieve your desired fit upon receiving; such associated costs will be at your expense.
We are able to offer advice if you decide to work with a third-party seamstress. We are not liable for any costs incurred or responsible for alterations completed by a third party.
If you wish to cancel your order during the design stage, the design deposit cannot be refunded. If you wish to cancel your order once you communicated your measurements during pre-production stage there will be a cancellation fee of 25% of the selling price. It covers the cost of administration, fabric allocation and pattern preparation associated with your order.
Once the item is in production, you will be unable to cancel your order. Please contact [email protected] to discuss the circumstances of the cancellation prior to the production date.