You can find the answers to different questions related to shipping, return and refund below.
In case you don’t find the information you’re looking for, please send us a message [email protected], instagram or whatsapp us and we will be happy to assist you!
Depending on your location, the most suitable shipping options will be offered to you.
Delivery time: 5-7 working days (depending on your location)
Fee: 25£
Once your order has been dispatched, we will send you a confirmation email including a tracking number. If you have any questions related to tracking number please contact us at [email protected]
Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. All transactions are done in the customer’s local currency.
For your first order we offer you a reimbursement of duties as Dressarte store credit that is valid for 1 year. Please email us for further information: [email protected]
– Credit card (visa, mastercard, maestro, maestro UK and american express)
– Paypal
We’re proud to say that 98,9 % of our clients are satisfied with their one-of-a-kind items and the alteration rate is close to zero.
How do we do it?
One of the common reasons for returning items ordered online is the wrong size. We eliminate this risk by producing items according to your body measurements and visualising them in 3D.
To make sure you’re satisfied with the fit, you can order a toile (a sample of the item) to test the patterns for fit (fee starts from 150£).
As all Dressarte items are made especially for you to your body measurements, we are unable to offer returns unless in the event of a genuine manufacturing fault.
We ask that you ensure the measurements you provide are correct, and we do not take responsibility for any adjustments or alterations needed (luckily the chance that you’ll need any alterations is very low).
We highly recommend you try your item on as soon as you receive it. In the unlikely event you have concerns regarding the fit, you must contact us [email protected] within 3 days of receiving your order. You will need to provide images.
Gift cards purchased online are non-refundable.
Your item is made to your body measurements and the intended design. If you may wish to alter your item to achieve your desired fit upon receiving, such associated costs will be at your expense. In the unlikely event if you are not satisfied with the item, please contact us [email protected] within 3 days of receiving your item and we will assess your requirements.
If your measurements change from what was confirmed after you provided us with your measurements, you will be liable for any alteration fees incurred.
If you wish to cancel your order during the design stage, the design deposit cannot be refunded.
If you wish to cancel your order at any stage of production but before the toile is sent, there will be a cancellation fee of 25% of the selling price. It covers the cost of administration, fabric allocation and pattern preparation associated with your order. Costs related to fabrics sourced on-demand cannot be refunded.
If you wish to cancel your order after receiving a toile, there will be a cancellation fee of 45% of the selling price. Please notify of your decision within 3 days from the date when you receive the toile by emailing [email protected]
Once the final item is in production, you will be unable to cancel your order. Please contact [email protected] to discuss the circumstances of the cancellation prior to the production date.
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A: Before designing clothes with us, you’ll be asked to tell us your budget preferences, so we’ll be able to offer you the styles and fabrics you can afford.
A: Affordable pricing, no upwards commitment, quick production time, flexibility and clear vision of clothes you’ll get (thanks to 3D visualisation).
A: Absolutely! You can have 3D versions of the clothes to see exactly how the fit. We can also send you a toile, so you can try the clothing prototype on. Do not hesitate to get in touch if you need further assistance: [email protected]
A: We create made-to-measure clothes, so they’re crafted according to your body measurements.
A: Yes, we do! We deliver clothes straight from one of our ateliers to your house. Delivery takes between 3-15 days.
A: We work with experienced tailors, dressmakers and small ateliers. Our service is even more responsible as the supply chain is better optimised and more efficient, with a low carbon footprint. We support local production with dressmakers and ateliers located in France, the UK, Dubai, Italy. So, depending on the origin of raw materials, the type of garment ordered, expertise, production capacities and customers location, the clothing will be produced in one of these locations.
A: Absolutely! If you’re not sure about the fabric, colour, etc, we can send you swatches.
A: We will craft the garments based on the body measurements you provide. However, some items might require minor alterations to give you a perfect fit. We will guide you through this process.
A: Due to Covid restrictions, we put on hold off-line meetings, however we’d be happy to set up a zoom call if needed to discuss your project. Please get in touch to discuss it further: [email protected]
TERMS & CONDITIONS
Last update: April 2022
About
Dressarte is the marketplace (portal) that helps you order custom clothes in the comfort of your home by connecting you to dressmakers and designers via our website https://www.dressarteparis.com (the “Website”), which is owned and operated by Dressarte Portal under the laws of the United Arab Emirates.
To find out more about when and why we collect your personal information, how we keep it, please refer to our Privacy Policy. For information about how we use cookies, please refer to our Cookie Policy.
Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website, we will take this as your acceptance of these Terms and Conditions.
Services
We provide the Services to you through the Website. When you purchase products using the Website, you are purchasing them from the third party (“Partner(s)”, “Tailor(s)”, “Dressmaker(s)”, “Designer(s)”).
The Services we offer allow you to purchase custom clothes from a large number of Partner dressmakers and tailors.
This means that it is the Partner (not us) who is legally responsible for selling the products to you.
Please note that we may make a charge for a delivery logistics service services which will be shown at checkout and prior to your purchase of the products. Your contract with us is concluded once the products have been delivered to you by the courier or have been collected by you from a Partner. Dressarte liability is equal to the value of the order.
As part of the Services, we also provide some ancillary services such as marketing services, assisting in fabrics sourcing, arranging samples of the products, delivery of the products, providing you with customer service assistance and payment processing.
In order to use the Services you must be over 18 years of age.
We request that all Partners using the Website have and maintain reasonable business policies which comply with our own business policies. We cannot, however, be responsible for the Partners’ business policies. If you are unhappy with the product or service you have received from a Partner, you should contact us and we will liaise with the relevant Partner on your behalf to try and resolve the issue.
Orders
In order to use services of this Website, you can either complete the order on a “guest check-out” basis or create an Account and register your details with us.
Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorisation, shipping restrictions and stock availability.
By completing the check-out process and placing an order, you are purchasing the products from the relevant Partner (and not directly from us).
After entering into the contract for the products with the Partner, the Partner will be under a legal duty to supply you with goods that are in conformity with the contract.
To order products you must be over 18 years of age and possess a valid credit or debit card (please see section (c) below for details of acceptable payment methods). By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.
The products sold by the Partners are supplied for your domestic and private use only. You agree that you will not use the products for any commercial, business or re-sale purposes.
The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate.
Payment
We use Stripe as our third-party payment processor and by placing an order, you accept the Stripe’s Terms of Services as stated on Stripe’s website. We strongly advise you to read all third-party terms and conditions and privacy policies.
Orders completed through PayPal will be redirected to a PayPal page.
Our website may contain links to websites owned and operated by third parties and which are there for your convenience. We have no control over, assume no responsibility for, and do not endorse or verify the content, privacy policies, or practices of any third party sites or services. We make no warranties or representations about the accuracy, completeness or timeliness of any content posted on our website or our Apps by anyone other than us.
Delivery
Depending on your delivery address, different shipping options will be offered to you, as well as different taxation rules and additional charges may apply.
If you are shipping items from a Partner outside of your territory, you may need to pay import duties upon receipt of the products. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information and a “landed cost estimate” before placing your order.
Return & Refund
As all items are made especially for you to your body measurements, we are unable to offer returns unless in the event of a genuine manufacturing fault.
We ask that you ensure the measurements you provide are correct, and we do not take responsibility for any adjustments or alterations needed.
If your measurements change from what was confirmed after you provided us with your measurements, you will be liable for any alteration fees incurred. You may wish to alter your clothes to achieve your desired fit upon receiving; such associated costs will be at your expense.
We highly recommend you try your items on as soon as you receive it. In the unlikely event you have concerns regarding the fit, you must contact us [email protected] within 3 days of receiving your order. You will need to provide images.
Gift cards purchased online are non-refundable.
Cancellations
If you wish to cancel your order during the design stage, the design deposit cannot be refunded.
If you wish to cancel your order at any stage of production but before the toile is sent, there will be a cancellation fee of 25% of the selling price. It covers the cost of administration, fabric allocation and pattern preparation associated with your order. Costs related to fabrics sourced on-demand cannot be refunded.
If you wish to cancel your order after receiving a toile, there will be a cancellation fee of 45% of the selling price. Please notify of your decision within 3 days from the date when you receive the toile by emailing [email protected]
Once the final item is in production, you will be unable to cancel your order. Please contact [email protected]to discuss the circumstances of the cancellation prior to the production date.
Reviews
By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts.
If you have a complaint about any posts please contact us [email protected].
We reserve the right in our sole discretion not to publish or to remove any comments including those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Website is available to the public and therefore information you consider confidential should not be posted to this Website.
Third Party Sites
Our Website may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Website or their availability. We do not endorse and are not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Intellectual property, software and content
We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) (“Content”).
You must not systematically extract and/or re-utilise parts of the Website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the Website.
Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the Website are owned by the respective trademark owners.
Governing Law and Jurisdiction
These Website Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
Changes to these Terms
As Dressarte grows and improves, we might have to make changes to these Terms. We will do this by uploading the latest version with a date confirming when they went live. The new Terms will not affect any orders placed prior to the go live date, but will apply to future orders.
Force Majeure
We are not responsible for failure to meet any of our obligations under the Terms where such failure is due to events beyond our reasonable control.
