SHIPPING

We offer free shipping on orders above 200 euro


SHIPPING

What are your shipping options?

Our clothes are custom-made, so please allow 1 week to get the items of standard size dispatched and 1,5-2 weeks for items of custom size. In case of urgent orders, please contact us contact@dressarteparis.com

For  worldwide deliveries, Dressarte primarily uses:

The EMS Cooperative consists of over 180 postal operators who have agreed to work together to provide EMS – Express Mail Service – the fastest cross-border postal product. Learn more

  • Priority shipping with DHL

Dressarte partnered with DHL to ensure you receive your order asap. Learn more

 

Tracking numbers are provided for all shipments.

Once your order has been dispatched, we will send you a confirmation email including a tracking number. If you have any questions related to tracking number please contact us at contact@dressarteparis.com

 

Customs duty reimbursement 

Every woman deserves to have clothes made especially for her. So, no matter where you’re based, we will reimburse you customs duty occurred in a form of coupon for your next purchase. Please send us a copy of the customs duty paid.

There are some countries where duty and tax charges due on your shipment will be collected by the carrier at the time of delivery. Please refer to the shipping operator to get an estimate of those charges. All transactions are done in the customer’s local currency. 

PAYMENT

ACCEPTED PAYMENT  METHODS

– Credit card (visa, mastercard, maestro, maestro UK and american express)
– Paypal
– Bank transfer

RETURN & REFUND

RETURN 


In the unlikely event that you are not satisfied with the clothes, please follow simple steps to return the items :

  1. Contact us at contact@dressarteparis.com within 5 days upon receiving an item, indicating your name, your order number, brief description of the problem you are experiencing.
  2. Items must be sent to us within 15 days after this notification, together with the original receipt or other proof of purchase.  

Returned items must be in their original packaging. Incomplete returns may be refused or disregarded. All items must be in unused condition. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached. Dressarte reserves the right to reject return requests if the returned items are in unacceptable condition.

REFUND


Standard size items can be returned for 100% refund of the item purchase price which is made in the original form of payment.

Custom size items can be returned for 100% refund as follows: 

– 100% refund of the item purchase price as a store credit to use during one year on our website

OR

– 50% refund of the item purchase price, made in the original form of payment, AND 50% refund as a store credit to use during one year on our website. 

The refund is done in the original payment method once we have received the returned item back and confirmed that it meets conditions above.

Other expenses (customs taxes, tax charges, shipping cost) can not be reimbursed.

CANCELLATION

CANCELLATIONS  OR ADD ITEMS

If you have placed an order and decided that you would like to cancel the order or would like to add more items, we will accept your cancellation up to 24 hours from when the order was placed.