You can find the answers to different questions related to shipping, return and refund below.
In case you don’t find the information you’re looking for, please send us a message [email protected], instagram or whatsapp us and we will be happy to assist you!
We have partnered with DHL to deliver clothes straight to your door. Aiming to reduce logistics-related emissions to zero, we support DHL GoGreen program.
Delivery time: 5-7 working days (depending on your location)
Fee: 25£
Once your order has been dispatched, we will send you a confirmation email including a tracking number. If you have any questions related to tracking number please contact us at [email protected]
Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. All transactions are done in the customer’s local currency.
For your first order we offer you a reimbursement of duties as Dressarte store credit that is valid for 1 year. Please email us for further information: [email protected]
– Credit card (visa, mastercard, maestro, maestro UK and american express)
– Paypal
We’re proud to say that 98,9 % of our clients are satisfied with their one-of-a-kind items and the alteration rate is close to zero.
How do we do it?
One of the common reasons for returning items ordered online is the wrong size. We eliminate this risk by producing items according to your body measurements and visualising them in 3D.
To make sure you’re satisfied with the fit, you can order a toile (a sample of the item) to test the patterns for fit (150£ fee will be applied).
As all Dressarte items are made especially for you to your body measurements, we are unable to offer returns unless in the event of a genuine manufacturing fault.
We ask that you ensure the measurements you provide are correct, and we do not take responsibility for any adjustments or alterations needed (luckily the chance that you’ll need any alterations is very low).
We highly recommend you try your item on as soon as you receive it. In the unlikely event you have concerns regarding the fit, you must contact us [email protected] within 7 days of receiving your order. You will need to provide images for our production team.
As your item is made to your body measurements and the intended design, the chance that you’ll need any alterations is very low. In the unlikely event if you are not satisfied with the item, please contact us [email protected] within 7 days of receiving your item and we will assess your requirements.
If your measurements change from what was confirmed after you provided us with your measurements, you will be liable for any alteration fees incurred. You may wish to alter your gown to achieve your desired fit upon receiving; such associated costs will be at your expense.
We are able to offer advice if you decide to work with a third-party seamstress. We are not liable for any costs incurred or responsible for alterations completed by a third party.
If you wish to cancel your order during the design stage, the design deposit cannot be refunded. If you wish to cancel your order once you communicated your measurements during pre-production stage there will be a cancellation fee of 25% of the selling price. It covers the cost of administration, fabric allocation and pattern preparation associated with your order.
Once the item is in production, you will be unable to cancel your order. Please contact [email protected] to discuss the circumstances of the cancellation prior to the production date.
A: Before designing clothes with us, you’ll be asked to tell us your budget preferences, so we’ll be able to offer you the styles and fabrics you can afford.
A: Affordable pricing, no upwards commitment, quick production time, flexibility and clear vision of clothes you’ll get (thanks to 3D visualisation).
A: Absolutely! You can have 3D versions of the clothes to see exactly how the fit. We can also send you a toile, so you can try the clothing prototype on. Do not hesitate to get in touch if you need further assistance: [email protected]
A: We create made-to-measure clothes, so they’re crafted according to your body measurements.
A: Yes, we do! We deliver clothes straight from one of our ateliers to your house. Delivery takes between 3-15 days.
A: We work with experienced tailors, dressmakers and small ateliers. Our service is even more responsible as the supply chain is better optimised and more efficient, with a low carbon footprint. We support local production with dressmakers and ateliers located in France, the UK, Dubai, Russia, and Italy. So, depending on the origin of raw materials, the type of garment ordered, expertise, production capacities and customers location, the clothing will be produced in one of these locations.
A: Absolutely! If you’re not sure about the fabric, colour, etc, we can send you swatches.
A: We will craft the garments based on the body measurements you provide. However, some items might require minor alterations to give you a perfect fit. We will guide you through this process.
A: YES! As our clients come from different cities and countries, we have brand representatives who might be at the same city as you. Please send us an email to have more details [email protected]
