You can find the answers to different questions related to shipping, return and refund below.
In case you don’t find the information you’re looking for, please send us a message [email protected], instagram or whatsapp us and we will be happy to assist you!
We have partnered with DHL to deliver clothes straight to your door. Aiming to reduce logistics-related emissions to zero, we support DHL GoGreen program.
Delivery time: 5 working days
Fee: 15£
Once your order has been dispatched, we will send you a confirmation email including a tracking number. If you have any questions related to tracking number please contact us at [email protected]
For your first order we offer you a reimbursement of duties as Dressarte store credit that is valid for 1 year. Please email us for further information: [email protected]
Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. All transactions are done in the customer’s local currency.
It’s well known that one of the common reasons for returning the clothes ordered online is the wrong size. We eliminate this risk by producing clothes according to your body measurements.
In the unlikely event that you are not satisfied with the clothes, you can arrange a return for refund.
Please follow simple steps to return the items :
1.Contact us at [email protected] within 5 days upon receiving an item, indicating your name, your order number, brief description of the problem you are experiencing.
2.Items must be sent to us within 15 days after this notification.
Returned items must be in their original packaging. Incomplete returns may be refused or disregarded. All items must be in unused condition. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached. Dressarte reserves the right to reject return requests if the returned items are in unacceptable condition.
Clothes can be refunded for 100% refund of a sale price:
-50% of the price is refunded in original method of payment
– 50% of the price is refunded as a store credit to use on our website during 1 year.
Custom-made wedding gowns can be refunded for 100% refund of a sale price minus 25%.
Costs related to taxes, import duties, shipping and returns can not be reimbursed.
– Credit card (visa, mastercard, maestro, maestro UK and american express)
– Paypal
If you have placed an order and decided that you would like to cancel it or would like to add more items, we will accept your cancellation up to 24 hours from when the order was placed.
A: Before designing clothes with us, you’ll be asked to tell us your budget preferences, so we’ll be able to offer you the styles and fabrics you can afford.
A: Affordable pricing, no upwards commitment, quick production time, flexibility and clear vision of clothes you’ll get (thanks to 3D visualisation).
A: Absolutely! You can have 3D versions of the clothes to see exactly how the fit. We can also send you a toile, so you can try the clothing prototype on. Do not hesitate to get in touch if you need further assistance: [email protected]
A: We create made-to-measure clothes, so they’re crafted according to your body measurements.
A: Yes, we do! We deliver clothes straight from our atelier in Eastern Europe to your house. Delivery takes between 3-15 days. We also take care of any taxes that might occur.
A: All of our gowns are designed in Paris and made in our in-house atelier in Eastern Europe (Russia), using high quality laces and luxury surplus fabrics produced in England, Italy and France.
A: Absolutely! If you’re not sure about the fabric, colour, etc, we can send you swatches.
A: We will craft the garments based on the body measurements you provide. However, some items might require minor alterations to give you a perfect fit. We will guide you through this process.
A: YES! As our clients come from different cities and countries, we have brand representatives who might be at the same city as you. Please send us an email to have more details [email protected]
A: No risk, no stress. We offer flexible return policy. In the unlikely event if you wouldn’t like to keep the garment, you can always return it for refund.
