We offer free shipping on all orders above 200 euro (or equivalent in other currencies) for all countries except some African countries (South Africa included), Japan, China, Australia & New Zealand etc.

SHIPPING

Our clothes are custom made, so please allow 2-3 weeks to receive them (in some cases 3-4 weeks). In case of urgent orders, please contact us contact@dressarteparis.com

For  worldwide deliveries, Dressarte primarily uses:

– DHL/ UPS for express delivery

– EMS (Express Mail Service) for standard delivery. EMS is offered by over 140 postal services worldwide, including the United States Postal Service, Parcelforce Worldwide (UK), Chronopost (France), Australia Post, Canada Post, Singapore Post Limited, and Hongkong Post.

• Tracking numbers are provided for all shipments
• Depending on your order destination, we may also select from other courier to provide the most suitable delivery service for your specific order

Once your order has been dispatched, we will send you a confirmation email including a tracking number. If you have any problems with order tracking please contact us at contact@dressarteparis.com.

ACCEPTED PAYMENT  METHODS

– Credit card (visa, mastercard, maestro, maestro UK and american express)
– Paypal
– Bank transfer

RETURN 

In the unlikely event that you are not satisfied with the clothes, please follow 3 simple steps to return the items :

1. If you wish to return any items, please contact us at contact@dressarteparis.com within 3 days upon receiving an item, indicating your name, your order number, brief description of the problem you are experiencing.
2. Items must be returned within 10 days after the goods received with the original receipt or other proof of purchase.  
3. When returning the product, make sure that you keep a post receipt which copy you will need to provide us by email to get shipping cost refunded. 

Returned items must be in their original packaging. Incomplete returns may be refused or disregarded. All items must be in unused condition. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached. Dressarte reserves the right to reject return requests if the returned items are in unacceptable condition.

REFUND

Standard size items can be returned for 100% refund of the item purchase price which is made in the original form of payment.

Custom size items can be returned for 100% refund as follows: 

– 100% refund of the item purchase price as a store credit to use during one year on our website

OR

– 50% refund of the item purchase price, made in the original form of payment, AND 50% refund as a store credit to use during one year on our website. 

The refund is done in the original payment method once we have received the returned item back and confirmed that it meets conditions above.

Other expenses (customs taxes, shipping cost) can not be reimbursed.

CANCELLATIONS  OR ADD ITEMS

If you have placed an order and decided that you would like to cancel the order or would like to add more items, we will accept your cancellation up to 24 hours from when the order was placed.